FAQs

Frequently Asked Questions

“What does the rental payment include?”

Our prices include all bed linen (beds made) towels, electricity, heating, wifi and VAT. We also provide an initial supply of cleaning materials (toilet rolls, washing up liquid, dishwasher tablets, tea towels etc).

“What time can I arrive and what time do I have to depart?”

Properties are available from 4pm on the day of arrival and check out is no later than 10.30am on the day of departure.

Earlier arrival and later departures can be arranged, providing there are no incoming or outgoing guests on that day.

“What if I have to cancel my booking?”

Please let us know as soon as possible should you need to cancel your booking with us. We can provide details of cancellation insurance.

Guest First (Rothwell & Towler) is a company specialising in UK Holiday insurance. When you book a UK Holiday you are entering into a legal binding contract – cover is recommended for unforeseen eventualities. Please request their brochure when booking, call them direct on 0845 90 80 101 or go directly to their website.

“Do you provide high chairs and cots?”

Yes we do.  There is no charge, however please book, so we can ensure stock.  We do not however provide bedding for the cots.

“Do you allow pets?”

A maximum of two pets are allowed in each cottage at a charge of £25.00 per pet. We have ten acres of excellent riverside walks!

Please see our terms for more details.

“Do you have Wifi access at your properties?”

Yes – unlimited WiFi is available at no extra cost. The current access code will be provided when you arrive.